DELIVERY POLICY

KIMONOMALAYSIA can only send orders to street address in Malaysia. We do not deliver to P.O. Box address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

We strive to deliver your purchased products in the shortest time possible. All orders are processed WITHIN 48 HOURS. All orders are dispatched and delivered by our designated carrier, Monday - Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Monday – Friday, excluding public holidays.

Orders placed on Friday after 12 noon and over the weekend will be processed on the following Monday, excluding public holidays.

Delivery lead times are as follows:

  • Peninsula Malaysia: 3 – 5 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 7 working days for your order to arrive.

Delivery to rural or remote areas may take an additional 2 – 3 working days *For smooth delivery, please place your order 2 weeks in advance to avoid unforeseen delays during festive periods such as Hari Raya, Chinese New Year, Bon Odori, etc.

SHIPPING CHARGES

You’ll see the exact postage cost at check out before you confirm your order.

STRICTLY NO REFUNDS for any shipping & handling charges.

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact us via email to hello.kimonomalaysia@gmail.com for further assistance.

Limitations of responsibility: Kimono Malaysia cannot be held responsible for interruptions or delays in delivery due to the following circumstances: 

- Forces of nature beyond reasonable control, such as acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, inability to obtain necessary supplies, industrial or labour disputes, etc.

- National or local disruptions in air or ground transportation.

- Incorrect address and/ or zip code provided by the sender.

- unsuccessful deliveries due to the recipient not being present at the specified delivery time provided by the sender.

- Diminished product quality resulting from an incorrect address or rerouting request provided by the sender.


Thank you for choosing Kimono Malaysia for your authentic Japanese attire. We appreciate your trust in our products and services.